Your agents can now get customer feedback easily, with customer happiness ratings right there in the chat window. They can also run reports on live chat session records to gain insight into how their agents are performing. This way, your agents can work roms efficiently, and customer interactions are in safe hands.
Bots are your agents' allies—not their replacements. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Required Editions.
Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. For times like these, you can set a wait time for chats, after which they get converted into tickets. You can create separate Live Chat widgets for each brand you own, along with a dedicated Knowledge Base and Community.
Leave embeddqble chat tickets to the trusted experts in your team. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster.
Convert chat conversations into tickets. Chat widgets for each brand. This lets agents save all the context of the chat conversation, with no time lost. Support agents use the Chat Console to send and receive messages.
You can implement Chat almost entirely in Setup without writing dhat. Embed a chat widget in the Help Center. Ask for feedback within chat. When these four parts come together, they create one seamless web chat experience for your customers and support team. Use web-based chat to offer real-time support to customers.
With Zoho Desk, you can as tickets from various channels to specific agents or teams. Instant responses for instant happiness. These help agents get to the core of the issue without spending time typing out routine pleasantries. This way, your team doesn't miss any customer chats.
Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Try it for free. Take a day free trial.
Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Use Embedded Service to create a customizable chat window that customers use to get the help they need. Get started. Despite your best efforts, it's possible that the right agent isn't available at the embedddable time. Omni-Channel routes chat requests to the right agent based on availability and qualifications.
Catering to more than one brand from a single Help Center is easy with Zoho Desk. Skip the smalltalk with Canned Responses. However, Chat features several APIs that enable developers to fully customize the chat experience for your org. This makes it easier for your customers to reach out to the right agents at the right time. Cut right to the chase, and let Zoho Desk take care of the standard answers, with Canned Rooks.
If a customer has an issue that requires more time and attention, free embeddable chat rooms can convert the chat conversation into a ticket, in a single click. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget.
Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. Set asment rules for each embeddablf. Automate, so nothing slips through the cracks. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
When interacting with customers, it's imperative to know if they found your responses helpful or not.